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Terms & Conditions

This policy is effective as of 13 May 2019

These terms and conditions(“Agreement”) are between Sytes (North Advertising LTD), a company registered in England (“Sytes”, “we” or“ our”) and you and govern your use of the Sytes Platform whether or not you are paying for Paid For Services.

In this Agreement, the defined terms listed below shall have the following meanings:

Affiliates – any entity that directly or indirectly controls, is controlled by, or is under common control with another entity

Company Website – means a website that promotes your services and may be licensed to you by Sytes as part of the Paid For Services

Domain Name – any domain name that may be offered to you as part of the Paid For Services

Intellectual Property Rights – patents, rights to inventions, copyright and related rights, moral rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world

Minimum Term – the minimum length of time that you have agreed to purchase the Paid For Services as set out on the Order Summary

Additional Subscription Period(s) – the time period(s) for which you continue to subscribe for Paid For Services after the 12 month Minimum Term has expired

Order Summary – the Order Summary that was emailed to you when you purchased the Paid For Services and which explains the package you have subscribed for, the price, the Start Date and the Minimum Term

Other Digital Accounts – any third party accounts that may be managed by Sytes as part of any Paid For Services, including (but not limited to) Google My Business, Facebook for Business, Bing, Google AdWords, Facebook advertising and Bing Ads, Instagram and Twitter

Paid For Services – includes any services which are provided to you by Sytes including, without limitation, the provision of content on the Company Website, Domain Name, Logos and any content created by Sytes for Other Digital Accounts but excludes any Promotional Offers

Promotional Offers – any discounted offers that Sytes may offer from time to time

Service Provider – a third party business that is promoting its services on the Sytes Platform

Start Date – the date at which your Paid For Services start, which shall be the date specified on the Order Summary

Sytes Platform – the technology platform owned by Sytes and its licensors that provides all Sytes managed websites and applications, including, if applicable, your Company Website, and enables the management of such websites

User Data – personal data (as defined in the General Data Protection Regulation 2018) that is collected on the Sytes Platform from end users

1. Information About Us and Contact Details
1.1 Sytes (North Advertising LTD) is a company registered in England and Wales under number 10130641, whose registered office is at 2 Pennine Way, Gonerby Hill Foot, Grantham, Lincolnshire, United Kingdom, NG31 8FZ

1.2 You may contact us by telephoning our customer service team at 01158 246898 or by emailing us at support@sytes.co.uk.

1.3 Sytes (North Advertising LTD) agrees that it shall assume all rights, responsibilities and obligations of the Sytes Platform.

2. Eligibility Criteria

2.1 In order to enter into a Contract with us, you can be either a business customer or a consumer.

2.2 By entering into a Contract, you hereby warrant and represent to us that:

a) you are purchasing our products and services solely for use in connection with your trade, business, craft or profession; and

b) you have authority to bind any business on behalf of whom you use our site to purchase products and services.

3. The Website Package and its Components
3.1 Our Website Package is made up of the following six Components:

a) A registered .co.uk domain name: As part of our service, we purchase*, manage, renew and host domains on our third-party servers on your behalf until the termination or expiry of our Contract with you. *(Maximum value of domain name £12)

Sytes (North Advertising LTD) will be the registered legal owner of the domain name. We are not responsible for any third party charges incurred by transferring a domain name to an alternative hosting solution.

If you wish to change your domain name mid-contract, we will need to register a new domain name at a current cost of an additional £1 per month per domain from the date of registration.

If you already own a domain name you wish us to use, you will remain liable for all ongoing management and renewal costs for the said domain. In this case, Sytes will need access to your domain name Registrar to make the necessary DNS changes. If you decide to transfer the management of this domain name to Sytes there will be an additional cost of name £1 per month per domain from the date of transfer.

If you do not roll your contract forward following the expiry of the Initial Term, we will not pay any renewal fees in respect of any domain name and will allow the domain name(s) to expire. We cannot guarantee the continued availability of a particular domain name if registration lapses.

b) Full hosting and maintenance services: We will host your Website on third party servers. You acknowledge that hosting systems, servers and equipment may from time to time be inoperative or only partly operational as a consequence of mechanical breakdown, maintenance, hardware or software upgrades, telecommunication connectivity problems or other causes outside the control of us or our third party hosting service providers.

In the event of any faults or issues that affect our ability to provide any part of the Website Package, we will, as soon as reasonably practicable: (i) notify you of the problem by email; and (ii) arrange for the rectification of such faults or issues and the restoration of our services to full operational capacity.

Notwithstanding any language elsewhere in these Terms and Conditions, we and our subsidiary and holding companies and affiliates will not be liable for any delay or failure to perform any obligations where the delay or failure results from any cause beyond our reasonable control, including acts of God, labour disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

c) Website creation and publication: We will build and publish your Website. We will send you a Congratulations Email to notify you of your Website’s publication.

d) Listing of your Website: Your Website will be listed on the world’s top search engines including Google. Once your Website is listed we are not responsible for its ongoing promotion.

You acknowledge that the order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this, we are unable to make any guarantees about the success of any search engine promotion activity.

e) Website Content changes: Once published, your Website will be treated by us as a fully functioning, completed work. However, you may make unlimited changes to the Website Content, subject to fair and reasonable use.

3.2 We may offer you certain add-on products in addition to the Website Package. We shall notify you of the specific terms relating to such add-on products at the time at which they are offered, including price, payment, delivery and cancellation, which shall apply to the provision of add-on products in addition to these Terms and Conditions.

3.3 Certain add-on products may not be available to all customers and, where we act as an intermediary in respect of third party add-on products, we shall not be liable for any damages, losses or expenses of any kind due to the use of such third-party add-on products.

4. Formation of the Contract and Duration
4.1 When you make your order online, our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process. When you make your order by telephone, our operatives will guide you through the order process and will review your order with you before the process is concluded.

4.2 Please note that the email you receive confirming the first payment will constitute our acceptance of your order. The Contract between us will be formed when we send you the initial payment receipt email. The date on which our initial payment receipt email is sent to you will be the Sales Date.

4.3 The Contract will remain in force for twelve (12) months from the Sales Date (“Initial Term”).

4.4 In accordance with these Terms and Conditions, the Contract will automatically extend and roll on at the end of the Initial Term to a monthly contract. When a major website overhaul or domain cname change has been made, a new 12 month contract will be triggered from the date the site is re-published.

5. Termination and Withdrawal
5.1. We may terminate all or part of the Contract with immediate effect by giving written notice to you if:

a) You commit a material breach of any of these Terms and Conditions which breach is irremediable or (if such breach is remediable) fail to remedy that breach within a period of fourteen (14) days after being notified in writing to do so;

b) You repeatedly breach any of these Terms and Conditions in such a manner as to reasonably justify the opinion that your conduct is inconsistent with you having the intention or ability to give effect to these Terms and Conditions;

c) You cease or threaten to cease to carry on the whole or any part of your business or you are unable to pay your debts as they fall due;

d) Any step or action is taken in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business, or if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

e) An administrator, receiver, manager or supervisor of a composition or scheme is appointed or applied for by you;

f) You undergo a change in control (other than as a result of reorganisation, amalgamation or reconstruction without insolvency);

g) You are the subject of a receiving order in bankruptcy (or in Scotland are sequestrated or in Northern Ireland are adjudicated bankrupt) or suffer execution, distress, any form of diligence or seizure to be levied or effected on or against your premises, assets or effects; or

h) We suffer from any event or circumstance which is beyond our reasonable control or which we could not reasonably be expected to have taken into account at the Sales Date and which results in or causes our failure to perform any or all of our obligations under the Contract.

5.2 You are entitled to terminate the Contract by contacting our customer service team during the period of 30 days from the Sales Date. We will provide you with written confirmation of your cancellation request. After the initial 12 month period, you are entitled to cancel your contract with one months notice which will be effective from the payment date.

5.3 We may withdraw any package product, or any promotional offer related to a package product, at any time without notice. Where we do so, we will honour any Contract for that package which has been formed prior to the date of the withdrawal.

6. Website Content and Intellectual Property Rights
6.1 You must provide us with all Website Content by the agreed deadline through email or through the Sytes online portal. We do not accept Website Content sent to us via post or facsimile.

6.2 You will retain all Intellectual Property Rights and liabilities owned or licensed by you which are provided to us as part of the Website Content. We will retain all Intellectual Property Rights owned or licensed by us which are made available to you or used or developed by us in the course of the provision by us of our products and services.

6.3 You must obtain permission to use any third party Intellectual Property Rights that you provide to us as part of the Website Content. By entering into the Contract, you warrant that you have the legal right to provide such Intellectual Property Rights to us for the purposes of the Contract. We reserve the right to request evidence that such permissions have been obtained.

6.4 You shall indemnify us from and against all liabilities, costs, expenses, damages and losses (including without limitation any direct, indirect or consequential losses, loss of profit, loss of business or sales, loss of or damage to goodwill or our reputation and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with any actual or alleged infringement of any third party Intellectual Property Right relating to or in connection with the performance of our obligations under the Contract, except where such infringement arises from information or other materials or services provided by us.

6.5 Your Website Content, including any advertising of products or services related thereto, must comply and you undertake to provide that it will comply with any description and warranties made, all applicable law (including without limitation relevant advertising and broadcasting regulations, consumer credit legislation and the Trade Descriptions Act 1968), the Contract including these Terms and Conditions, and any of our standards for acceptable content provided or made available to you from time to time. We reserve the right (but undertake no duty) to make a determination as to whether your Website Content is in compliance with the above and we may immediately suspend or terminate services if we determine that such Website Content does not comply. If you are advertising goods in the course of your trade or business this must clearly be stated during the order process. We do not build or support e-commerce websites.

6.6 We may monitor your use of our products and services.

6.7 You shall indemnify us from and against all liabilities, costs, expenses, damages and losses (including without limitation any direct, indirect or consequential losses, loss of profit, loss of business or sales, loss of or damage to goodwill or our reputation and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with any breach by you of Clause 6.5 or otherwise in connection with the Website Content, except where such breach arises from information or other materials provided by us.

7. Charges and Payment
7.1 This is a 12 month contract and:

a) Failure to pay the Charges will result in the website and all services being suspended.

b) We will ask you to pay the total Charges for the Website Package in 12 equal monthly instalments. The first instalment shall be made on the original date of sale and each subsequent monthly instalment shall be paid on the corresponding day thereof which may not be amended. Failure to pay a monthly Charge will result in the website and all services being suspended and the full outstanding balance of the remaining months will become due and payable immediately. Outstanding Charges will be passed to our collection agency.

c) Interest may (at our sole discretion) be charged on any outstanding amounts owed to us at a rate of 4% per annum above Barclays Bank’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment in full of the outstanding amounts, whether before or after judgment.

7.2 We reserve the right to adjust the Charges at any time if the cost to us in providing products or services to you increases.

7.3 Charges shall be in GB£.

7.4 You can pay for our products and services using a credit or debit card only.

7.5 If you cancel your Contract with us within the time limit specified in clause 5.3 above you will NOT receive a refund of the first month’s payment as we will have incurred significant costs in relation to the preparation for and publication (if applicable) of your Website. The remaining 11 months of the 12 month contract will be cancelled, and no further payment will be payable by you.

7.6 Refunds requested in any other circumstances will be given solely at our discretion.

8. Liability

8.1 We only supply our products and services for use by your business, and you agree not to use our products and services for any resale purposes.

8.2 Nothing in these Terms and Conditions limits or excludes our liability for:

a) death or personal injury caused by our negligence;

b) fraud or fraudulent misrepresentation;

c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

d) defective products under the Consumer Protection Act 1987.

8.3 Subject to Clause 8.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

a) Subject to Clause 8.2, we will under no circumstances whatever be liable to you for any loss of profits, sales, business, or revenue, including but not limited to any loss of profit suffered by you: (i) as a result of the expiration of the domain name where the Contract expires or is terminated in accordance with these Terms and Conditions; (ii) as a result of the expiration of the domain name resulting from a technical fault or any other fault caused by any third party; (iii) as a result of our services not being fully operational; (iv) as a result of Google Local accounts not being verified by you; or (v) the removal of the Website where the Contract expires or is terminated in accordance with these Terms and Conditions;

b) loss or corruption of data, information or software;

c) loss of anticipated savings; or

d) loss of or damage to goodwill.

8.4 Subject to Clause 8.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for any indirect or consequential loss.

8.5 Subject to Clause 8.2, we will under no circumstances whatever be liable to you or to any third parties, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract in respect of the Website Content.

8.6 Subject to Clauses 8.2 – 8.5 inclusive, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total annual price of the Website Package provided to you.

8.7 Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings in relation to our products or services. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. This shall include (without limitation) any warranty that our product or services will be fit for purpose.

9. Customer Service
9.1 You will receive instant email acknowledgement of any customer service request made via our contact address support@sytes.co.uk

9.2 We will endeavour to respond to all customer service requests within 24 business hours. Where this is not possible, we will endeavor to respond within a maximum of 5 business days.

9.3 We will use reasonable endeavours to finally resolve any customer service requests within 48 hours of sending our first response in accordance with Clause 9.2.

10. Complaints
10.1 A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of our products or services. We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for you. We therefore:

a) provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint;

b) publicise the existence of our complaints procedure so that people know how to make a complaint;

c) ensure that our staff know what to do if a complaint is received;

d) ensure that all complaints are investigated fairly and in a timely way; and

e) gather information which helps us to improve the way we carry out our business.

10.2 Please send all complaints to support@sytes.co.uk. We will endeavour to respond to complaints within 24 business hours of receipt by us. Where this is not possible, we will endeavour to respond within a maximum of 5 business days.

10.3 For any abuse complaints (phishing scams, spam emails etc.) please send all complaints to support@sytes.co.uk. We will endeavour to respond to complaints within 24 business hours. Where this is not possible, we will endeavour to respond within a maximum of 5 business days.

10.4 For complaints relating to domains administered by Nominet, you may make a formal complaint about a registrar to Nominet (the UK registry) here: http://www.nominet.uk/resources/complaints. For any other complaints, you may contact the relevant registry.

11. Changes to these Terms and Conditions
11.1 We may change these Terms and Conditions at any time and we will notify you of such changes via our website www.sytes.co.uk (or via any other methods we may, in our discretion, choose to use). Your continued use of the products and services under Contract shall be deemed acceptance of the amended Terms and Conditions.

11.2 Every time you order products or services from us or renew your agreement, the Terms and Conditions in force at the time of your order or renewal, as applicable, will apply to the Contract between you and us.

12. Notices
12.1 Any reference in these Terms and Conditions, to “in writing” shall include e-mail.

12.2 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

12.3 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

12.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

12.5 The provisions of this Clause shall not apply to the service of any proceedings or other documents in any legal action.

13. Entire Agreement
13.1 These Terms and our Privacy Policy, our Conditions of Use and our Cookie Policy constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

13.2 You acknowledge that in entering into a Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or our Privacy Policy, our Conditions of Use or our Cookie Policy.

13.3 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

14. Third Party Rights
A Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

15. Assignment
16.1 We may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of our rights and obligations under a Contract, but this will not affect your rights or our obligations under a Contract.

15.2 You will not assign or otherwise transfer the Contract or any of your rights and obligations under the Contract, without our prior written consent. Any assignment or transfer in violation of this Section 16 will be void.

15.3 Subject to the foregoing, the assignment of Contract will be binding upon, and inure to the benefit of the parties and their respective permitted successors and assigns.

16. Severance
Each of the Clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Clauses will remain in full force and effect. Any invalid or unenforceable portions will be interpreted to effect and intent of the original portion. If such construction is not possible, the invalid or unenforceable portion will be severed from the Contract but the rest of the Contract will remain in full force and effect.

17. Waiver
The failure by us to enforce any provision of the Contract will not constitute a present or future waiver of such provision nor limit our right to enforce such provision at a later time. All waivers by us must be in writing to be effective.

18 Governing Law and Jurisdiction
18.1 A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

18.2 We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

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